IT Issues All Car Dealerships Want To Avoid
When it comes to running your Dealership, IT is a very important part of your business and having the proper support, can be one of the main reasons why your are profitable and successful. When it comes to car dealership managed IT, here are some of the issues most dealership want to avoid:
Servers Crashing
Every single time a car dealership server crashes, their business become a fire station: Everyone needs to put fires off until the servers are back up and running.
If you’re not working with the right IT company and your servers are down for half a day or even multiple days, your staff won’t be able to operate the dealership, salespeople won’t be able to access your CRM, you wont’ have access to your inventory…
If your team can’t access customers information, can’t log or update purchases, you’re literally locked out of your business. That means frustrated customers and stressed staff. It’s not a good look.
Internet Outages Or Slow Internet.
Your car dealership operates using email, calendars, security software and all sorts of other things that uses bandwidth including a CRM, Google or Microsoft environments, and your DMS and Service department.
If the internet goes down, your dealership can’t really run.
In addition to that, if you didn’t chose the right internet speed, you may experience slow computers, slow programs, and slow operations because when all your team is using the internet, the usage goes through the roof without you knowing it. Slow systems are silently crippling businesses.
Add to that lack of wifi endpoints, and building architecture and that may be part of the reason your experience slow software or computers.
Fixing your interenet and keeping it up with internet backkups could be a game changer for you.
Data Security Compliance & Data Loss.
In June 9th 2023 the FTC passed more strict rules related to more stringent data security for auto dealers.
Because car dealerships managed sensitive customer information, they need to undertake a series of procedural, technical, and contractual steps to protect consumer and other personal data. Among these steps they need to:
- Designate a qualified individual to oversee their information security program.
- Develop a written information security program.
- Limit and monitor who can access sensitive customer information
- Encrypt all sensitive information.
- Train all personnel that have access to private information.
- Develop an incident response plan.
- Periodically assess the security practices of service providers (i.e. vendors).
- Implement multi-factor authentication or another method with equivalent protection for any individual accessing customer information.
If your data is loss you could face substantial fines, and that’s something no dealerships wants to deal with.
POS System Not Working
No matter if your using DealerCenter, Activator, DealerPeak, CDK Global, Carsforsale or any other car dealership proprietary POS system, you need to have a team that knows how to keep it running smoothly and fix it asap if needed.
Without POS systems there are no sales, and that means potentially having to ask your customers to come back another day or do a phone payment… difficult to track and challenging to manage.
You want to have your automotive dealership to process credit cards 24/7/365 and that means, working with a dealership managed IT service provider that knows what they’re doing.
And many, many more…
If any of these feel they could could affect how your run your dealership, get in touch and our team will help you find the best solutions for a smooth operation.
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